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Contact Sunshine Health Customer Service

Sunshine Health Phone Numbers and Emails

Toll-Free Number:

  • (866) 796-0530
Call customer service

Customer Service:

  • (800) 799-7233
    Domestic Violence
  • (800) 942-4008
    Envolve PeopleCare (Disease Management)
  • (855) 696-2553
    Envolve PeopleCare 24-Hour Nurse Advice Line
  • (877) 462-1200
    Florida Care Management Services Agency
  • (866) 762-2237
    For Medicaid Eligibility
  • (855) 463-4100
    Membership
  • (844) 477-8313
    Provider Services
  • (800) 955-8770
    TTY

Sales/ Reservations:

  • (877) 659-8420
    Logisticare (Transportation)
  • (877) 659-8421
    Logisticare (Transportation)

Sunshine Health Email:

Customer Service
Medicaid Fair Hearing
Send Message
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Sunshine Health Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call Sunshine Health is 8667960530. 75% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 5 minutes.

  • Be prepared for the call as Sunshine Health may ask you for the following information to identify you as a customer: email, phone number or address or zip code.

View full overview ›

How to Contact Sunshine Health Customer Service?

Most Popular Number:

(866) 796-0530
Total calls: 121 Issues resolved: 6 Last call: Oct 24, 2025

Customers can contact the Sunshine Health customer service team by dialing 1-866-796-0530 for general inquiries. Similarly, the dedicated customer service number is 1-800-799-7233 for assistance regarding Domestic Violence. If you need services related to Envolve PeopleCare for Disease Management, the company's number is 1-800-942-4008. Individuals can call Sunshine for the Envolve PeopleCare 24-Hour Nurse Advice Line 1-855-696-2553. Also, customers can explore the Sunshine Directory on their website's Contact Us page for additional numbers. It's important to note that their dedicated customer service team is available 24/7 throughout the year. If you require assistance after 7 PM and before 7 AM, press option 7 when placing a call.

Individuals can connect with the customer service team by visiting the Contact Us section on the Sunshine Health website. The contact request form on the page facilitates the submission of inquiries, ensuring a thorough review and a prompt response from a Sunshine customer service representative. In urgent medical concerns, individuals are advised to contact their healthcare provider directly without waiting for the Sunshine Health team. For emergencies posing an immediate threat to life, a direct call to 911 is recommended.

Accessing Sunshine Health through the login page is a straightforward process. Upon visiting the website, individuals can click on the Sunshine Health login button, initiating a new window where they can either log in or register for an account - note that this registration process is cost-free and uncomplicated. The portal offers convenient and secure tools, granting users access to crucial healthcare information. By establishing a Sunshine Health account, users can perform various tasks, such as changing their Primary Care Doctor, requesting a new Member ID Card, updating personal information, and sending messages.

PissedConsumer Club

Contact Information

Sunshine Health Website:

Sunshine Health Help Center:

Corporate Office Address:

Sunshine Health
P.O. Box 459089
Fort Lauderdale, Florida 33345-9089
United States

Sunshine Health Rating Based on 32 Reviews

Rating details

1.5
more details
Reliability
Product or Service Quality
Customer service
Billing Practices

Rating stats

Rating trend

How Good is Sunshine Health's Customer Service?

Cathy S Rzf
Cathy S Rzf
Feels Disappointed | Jun 18, 2024

False charges to my bank

Read full quote
Maybell Wba
Maybell Wba
Feels Satisfied | Feb 24, 2024

Great customer service

Read full quote

Summary of Sunshine Health Customer Service Calls

161 TOTAL
CALLS
04:30 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sunshine Health?

Product/ Service Question:

  • “Insurance number”
  • “Insurance info”
  • “New insurance card for my daughter”

Request for Information Question:

  • “Ask questions about daughter otc”
  • “I am trying to find out my son‘s member ID number, so I can give it to his doctors office because he has an appointment and they want me to bring the card but I don’t have it. I lost it and I don’t know the number.”
  • “Need to know service code for singing in on the app on my start date tomorrow morning”

Return/ Replace Question:

  • “Replacement insurance card”
  • “Change dentist”
  • “Change provider”

Cards Question:

  • “Card not received”
  • “To get a new card because I lost mine”
  • “Need card”

Account Question:

  • “Need my sunshine account number”
  • “Need to receive a membership card in the mail”
  • “I need member id number”

Shipping and Delivery Question:

  • “I received a package not long ago but it was in Briel”
  • “Did not get my otc”
  • “I have to get the X-ray covered the said the are ot this is crucial to my cacer”

Payments and Charges Question:

  • “I didn't charge $89.14 from my card to you stop doing that to my bank account or I will report w”
  • “Bill payment”
  • “Billing”

Staff Question:

  • “Home health services”
  • “Customer Service”

Activation/ Cancellation Question:

  • “Canceling plan”

Other Question:

  • “Cobertura para menor”
  • “Dentist”
  • “Benefits for sports”

Compare Sunshine Health Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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